Hotline + Support for your SEAK system
The SEAK hotline is always ready to help!
- Should we ever miss your call, we will always call you back.
- We will help you solve hardware issues.
- We will assist you directly on your computer screen via remote maintenance
We assist you via remote maintenance.
Using simple software, our colleagues in support can connect to your computer with your permission.
Always up-to-date with these updates
As a SEAK maintenance customer you receive annual software updates free of charge.
For the annual update you can expect more than 50 new additions and improvements respectively, which are stored on a high-end USB stick. Both groups of updates are accompanied by a booklet that lists every new item. The whole package arrives at your office in a high-end box.
Out hotline takes care of the software update installation via remote maintenance.
Your advantages as a maintenance customer
- You always have the newest updates available
- Our software is always compatible with your current operating system and data base
- Our hotline will support you free of charge over the phone
Your assigned contact from our consulting team will accompany you during the installation process, as well as for any subsequent training, refreshers and target optimisation.
We install and parameterise our SEAKproHR software and integrate it into your existing system environment via interfaces.
Since our interfaces are specifically tailored to the needs of retailers, they fit perfectly into any existing retail IT landscape. This eliminates the need for time-consuming and costly adjustments.
You do not need to worry about solving technical questions related to the system implementation. We offer advice while overseeing the installation process so that you can immediately get started.
True to the motto “everything from one source” we also supply the appropriate hardware such as time recording or -access terminals and visitor counters.
Where possible, we aim to work with your in-house electrician or local partner for the installation.