Software for staffing requirements planning for retail by SEAK
Staffing Requirement Planning by SEAK is a comprehensive solution. It covers an analysis of the current situation, offers an annual plan and a unique analysis of potential. The detailed statistics particularly support managers in controlling.
Every retail company aims to schedule an optimal number of sales employees based on the expected customer frequency and sales target. Achieving this complex target requires staff requirements planning software with appropriate functions developed specifically for retailers.
But what is staffing requirements planning? Staffing Requirements Planning generally understood as the precise determination of the most effective number of hours and employees in each position for the company, taking into account management goals and any other specifications.
This refers to goals such as, for instance, turnover, staff costs and hourly productivity.
SEAK’s Staffing Requirement Planning comprises the four components
- Staff Bottleneck Analysis (SEAK SBA)
- Annual planning
- Demand-Oriented Staffing
- Controlling
“We can now better avoid overstaffing and deploy even more employees than before during peak periods.
So effectively we offer even more and better service and generate more sales. I did not think that this outcome could be achieved so quickly. “
“One thing is certain: our staff presence and thus our customer service have improved. We also know this from the feedback and evaluations of our customers from our internal Qualitize system.
“Thanks to the SEAK system, we were able to reduce overtime by 80 per cent – and that already in the first year and with an unchanged number of employees”
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„The trust of our employees has grown noticeably. They feel taken seriously because they can easily bring in their own wishes as well as manage and settle some concerns themselves.“
“We have transferred employees to other branches or accommodated requests for reduced working hours. So there was a compensation.
This resulted in increased sales, lower costs and improved work procedures.”
“SEAK software enables smarter, faster and more efficient processes and operations. None of the branch managers use paper and pencil for scheduling any more, only the SEAK system.”
“SEAK software is unrivalled for companies in our field and has become indispensable for our company.”
“We knew that other companies in our industry that we knew also used the software and so we asked our colleagues about it.
From their positive response, it was clear to us at this point that we would decide in favor of SEAK’s Staff Scheduling. “
“It now only takes 30 to 60 minutes instead of two to three hours to plan an entire month’s staff schedules.
What is particularly important is that the quality of service has increased. Because we use more staff hours at busy times compared to before.”
“The quality of our staff scheduling has improved significantly since we introduced SEAK’s staff scheduling software a year ago!
Even before SEAK, staff scheduling was successful in some stores, but now we are reaching a reliably high level at every location. “
” Our consultations have improved noticeably because the planners have a much clearer, more realistic guideline than before. Especially in our fashion departments, I can’t imagine any other solution anymore.”
Annual planning
Annual planning forms the basis for optimal staff scheduling.
It includes sales planning, a daily turnover forecast, specific productivity targets as well as the calculation of the annual hours requirement and the actually available employee hours.
As an alternative to turnover, other drivers such as the number of customers, quantities, etc. can also be used.
The staffing requirement can be calculated effortlessly for the entire financial year with the help of the annual simulation, which was specially developed for retailers.
The annual plan as an important part of the Staffing Requirement Planning provides the number of required hours over the course of the year, taking into account seasonal fluctuations.
The following factors are taken into account
- Target hourly productivity
- Sales planning
- Effectively available employee hours
- Appropriate minimum staffing and opening hours
- Weekdays categorized by expected turnover volume
- Marketing campaigns
- Holidays, public holidays and long weekends
- Current events
Demand-oriented staffing
Demand-oriented staffing visualises the optimal distribution of employees over the course of each day.
It becomes clear when unnecessary use staffing hours can be avoided and conversely also, at what times more employees on the sales floor can optimally harness the full sales potential.
The following factors are taken into account
- Available hourly budget
- Staff structure in the respective planning zones
- Different types of days over the week
- Differently weekday categories by expected turnover volume
- The frequency profiles (visitors, customers, sales, number of items)
- Holidays, public holidays and long weekends
- Marketing campaigns